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Last updated 28/09/2020

The last couple of months have been a rollercoaster for everyone, and we can’t wait to enjoy some turns with you, back on snow, on your next ski holiday. If you’re feeling unsure of what to expect, whether it’s a good time to book or even if it’s safe enough, have a read through our COVID-19 FAQs featured below.

COVID-19 FAQs – Ski Holiday 20/21

What are the new rules for people entering France, Austria & Switzerland?

France, Switzerland & Italy have all opened their borders to tourists & non-residents so it is free to travel. You can easily enter and cross the border but be prepared with the necessary paperwork for track and trace. As the situation is so fluid, please stay up to date on the UK government website, select the country you are travelling to and find all information you need about the new entry requirements.

France – Travellers arriving in France from the UK, European Area, Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia and Uruguay are no longer required to self-isolate, or to demonstrate their travel is essential. Arrivals by sea and air routes will need to complete a ‘sworn statement’ (déclaration sur l’honneur) form self-certifying they are not suffering from symptoms associated with Covid19 and have not been in contact with confirmed cases in the preceding fortnight. This is available in English on the site of the French Embassy London.

Austria – Entry to Austria without the need for a COVID-19 test or quarantine is now possible from the UK. The previous requirement for a COVID-19 test or quarantine was removed on 27 July 2020. If you have travelled in the 10 days before you arrive in Austria to a country, not on the Austrian government’s “list of countries where COVID-19 is sufficiently controlled”, you will need a medical certificate not more than 72 hours old, confirming a negative test for COVID-19, or to isolate for 10 days upon arrival without leaving your accommodation. You can end isolation early with a negative coronavirus test.

Switzerland –  From 28 September, travellers who have visited the UK in the past 10 days will be required to quarantine for 10 days on entry to Switzerland, regardless of nationality.

Will there be a “normal” ski season next year?

We strongly believe that the ski season next year will go ahead as planned, but there will be some differences in the way people interact and move about the resort.

On a positive note, many of the resorts across Europe have opened for their summer season of skiing on the glaciers. We’ve been closely watching to see what their new procedures are for keeping skiers and snowboarders safe on the mountain. Some of our team have been out training on the glaciers in Tignes & Val d’Isere and have reported back that:

  • Masks are required on the train, cable cars and t-bars. NOTE: They will not be able to let you on the mountain without a mask.
  • You can still share T-bars.
  • No mask needed when skiing.
  • Increased cleaning and sanitation of lift stations, restaurants and public areas.
  • The queues are organized in such a way as to promote safety distances: narrow and delimited by markings.
  • Time slots are set up to promote staggered access to all skiers on the glacier.

COVID-19 FAQs

We’ve also been keeping a close eye on what is happening right now for the southern hemisphere winter. In Cardrona New Zealand for example, they have contact tracing in place so they know who is on the mountain and when. They can then use that information to contact people if there were reports of new cases of COVID-19. With physical distancing required and hospitality limited to 100 people maximum inside, they are being smart and cautious in the reopening of their resorts. We’ve recently heard that some resorts have shut again in Australia due to a rise in cases in the Victoria area. The tightening of local restrictions meant that Falls Creek & Hotham will be shut for the rest of August. All the lift passes, lessons and rental reservations at Mount Hotham and Falls Creek resorts will be refunded.

We hope our European resorts won’t have to open and close throughout the season, but essentially they will do what is necessary to make skiing safe for everyone in Winter 20/21.

What are the ski schools and resort staff doing to prepare for next winter?

We have been busy putting together our new COVID terms to enable you to book with confidence. We’ve also been updating our products on offer to ensure we have more private lessons available.

As for the ski resorts, there have been many meetings taking place to ensure the winter goes to plan, in the safest way possible. The resort staff will have hydroalcoholic gel on their lift station to use throughout the day and all staff will be equipped with masks to ensure everyone’s safety. Finally, they are working hard to ensure the flow of people around the resort remains fluid to ensure people are spread out and to limit queues. The end goal is for everyone to share and enjoy the mountain, whilst keeping safe. For the latest winter updates please click here. 

COVID-19 FAQs

What if we have to cancel our ski lessons?

  1. We can offer you a Financial Guarantee – 100% Refund Until October 31, 2020
  2. Any bookings made for 2020.21 may be cancelled and fully refunded up until October 31, 2020. No questions asked.
  3. Or if you prefer Flexibility – Defer Your Booking for 24 months – At No Cost

You now have the option to defer your lessons for up to 2 years, at no additional cost. You must let us know no later than 28 days before the start of your first lesson.

And we now have New Generation COVID Cover – We’re well aware that the COVID-19 situation may change over the coming months, in which case we’re offering extra reassurance for you. If one of the following happens exclusively due to COVID-19, we are offering a 70% refund up until 48hrs before the start time of your first lesson:

  1. You are prevented from travelling as a result of national or international government imposed travel restrictions.
  2. You are sick with COVID-19 (you must provide a medical certificate/positive COVID-19 test as evidence).
  3. Total resort closure due to national or local government action.

Zero Risk – 100% Refund Guarantee Option – We are now providing an option for you to add a ‘100% Refund Guarantee’ onto your booking. For a small fee of 7% of your booking, selected and paid for at the time of purchase, we’ll guarantee a full refund up until 48hrs before the start time of your first lesson. Please note the fee is non-refundable.

*Where applicable, these terms supersede our standard Terms & Conditions.

COVID-19 FAQs

What will happen to our bookings if the resort has to shut?

We’re well aware that the COVID-19 situation may change over the coming months, in which case we’re offering extra reassurance for you. If there is total resort closure due to national or local government action exclusively due to COVID-19, we are offering a 70% refund up until 48hrs before the start time of your first lesson.

What if I can’t come skiing?

If you are sick with COVID-19 (you must provide a medical certificate/positive COVID-19 test as evidence), we are offering a 70% refund up until 48hrs before the start time of your first lesson.

Can I be sure my ski holiday will go ahead?

We cannot say with absolute certainty that your ski holiday will go ahead, which is why we’ve created our 100% refund guarantee option to give you peace of mind. For a small fee of 7% of your booking, selected and paid for at the time of purchase, we’ll guarantee a full refund up until 48hrs before the start time of your first lesson. Please note the fee is non-refundable.

*Where applicable, these terms supersede our standard Terms & Conditions.

COVID-19 FAQs

Where can I get up-to-date travel and health information for my destination?

  • UK health authorities are providing detailed advice on travel.
  • The official ski resort pages are providing travel advice and updating their sites regularly.
  • Check our COVID updates page for information relevant to the resorts we operate in.
  • Alternatively, follow us on Twitter as we share useful and up to date articles daily.

Can I book my ski lesson for winter 20/21?

Yes! To find your ideal lessons head over to our live lesson availability for next winter. Remember, you can also get a quote and save it for later if you don’t want to book straight away (quotes reserved for 1 hour.)

Do you have special COVID-19 cover or terms in your T&Cs?

Yes, for the updated changes please take a look at our COVID Updates page. Where applicable, these terms supersede our standard Terms & Conditions.

Is now a good time to book a ski holiday?

If you’re in a position to do so, now is the time to snag some good deals on ski holidays. And with our 100% refund guarantee until Oct 31, 2020 – you have nothing to lose. To take a look at our live lesson availability click here. 

If you still have some unanswered questions, feel free to drop us a message or chat on the phone.

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