Our Team

Team New Gen has grown a little over the last 20 years, in both size and spirit. We now have instructor teams in 19 resorts across the French, Swiss and Austrian Alps. As well as an awesome off-hill support team working behind the scenes in the UK and in France. They’ll make sure that your experience with us runs as smoothly as clockwork, from our first contact, during the booking process and through to your time in resort.

Our UK reservations team are based in Letchworth. They’ll be on hand to answer all your queries and guide you through the booking process.

Then over in the snowy Alps, in Courchevel, are our overseas support staff, who will be there to help with any in-resort queries and bookings, and keep everything ticking over. So all you need to worry about is whether to pack goggles or sunnies. And where you can find the best vin chaud.

Meet The Instructor Team

With 18 ski resorts to our name, there are far too many ski and snowboard instructors to fit onto one page.

But if you select the country below you can take a sneak peek at the instructors in that resort.

Austria Switzerland FRANCE

Meet The Leadership Team

TOM

I’m the managing director and one of the founders of New Gen 20 years ago. My job is to coordinate the different parts of New Gen and ensure we are moving in the same (and hopefully right) direction. I started out as an instructor and have always loved skiing and teaching. I get to visit many resorts across the Alps during the winter. I spend time with our brilliant teams and ski with clients, many of whom have become friends. I always wanted to work in a positive environment with great people and feel I have a dream job.

EUAN

When I first joined the team as an instructor in Courchevel 1850 we were just beginning to understand the huge benefits and opportunity of being a community of like-minded people with shared goals and passions. My role is continuing to develop the quality of our operations, community and work environment and my hope is for you to see that in everything we do.

I have fantastic winters visiting our teams and schools and I love meeting the people who ski with us, hearing their enthusiasm for learning at all levels and having new experiences in the mountains.

ANDY

As Director of bean-counting, it’s my job to ensure that monetary resources are utilised effectively across New Gen. Prior to joining New Gen, I worked in the catering industry for many years specialising in fine dining restaurants, rail catering, and catering franchises. Despite having worked alongside some amazing Michelin starred chefs, I have learned nothing from them. None of my friends would recommend sampling my culinary skills!

Meet The Off-Hill Team

Systems Operations Customer Support Sales Finance Communications

Kelly James

Systems & Revenue Manager

Joined in 2008

I started skiing aged 12 with family and on school trips. When I could afford to pay for my own winter sports holidays, I switched to snowboarding and sliding sideways is my way forward. I have been living in the Alps since 2003 after coming to do 1 ski season after university. I immediately fell in love with the mountains and haven’t looked back since.

My role as systems and revenue manager is varied and enjoyable as I work alongside all departments on developing and improving our booking system and our partner and client facing systems for sales, delivery of lessons and customer service.

Janine Gosling

Operations Support Coordinator

Joined in 2014

I only started skiing as an adult, when I needed a change from working in the UK. I now enjoy both skiing and snowboarding but still have plenty of room for improvement of both! I used to work full-time for a travel company, working winters in Courchevel and summers in the Ardèche. Many of the New Generation team here were already friends/ well known to me. I joined the Ops team in 2014 and now live permanently in the mountains. I have been in France since 2007 and love it!

Tayla Rogers

Customer Support Team Leader

Joined in 2019

My role with New Generation is to look after the Customer Support team in our Head Office in France. We offer assistance to our customers and staff members whenever it’s needed, ensure everything runs smoothly, as well as work closely with other departments to continuously look for ways in which we can improve and develop the services we provide for our customers.

My love for skiing began on a school ski trip to Italy back when I was around 14. From there I went on a few holidays to Courchevel and La Tania with friends, and every single time we fantasized about spending a winter there, as you do. One day I decided to go for it after years of dreaming about it; I quit my job, packed for a 5-month adventure and off I went. That was back in 2012! The mountains instantly felt like home and I’ve been here ever since! The skiing, the people, the beautiful surroundings, the lifestyle, and importantly my dog Rupert loves it too! For me, the 3 Valleys has it all and I’m so lucky to call it my home.

Sharon Nash

UK Office Manager

Joined in 2014

I started skiing about 27 years ago on a really wet cold night at a dry ski slope in the UK and was hooked! I skied in Andorra and then discovered Tignes. After a few years not skiing, due to having a family, we then introduced our 2 children to the sport and were able to enjoy skiing as a family. I felt it was important to give something back to a sport I love, so I qualified as a Snowsport England ski instructor & then as a BASI ski instructor. I currently also teach in the UK at an outdoor ski centre.

I was really lucky to be able to join New Gen when they opened the UK office in 2014 and so now all day I am able to chat about an amazing activity.

Marieke Pellerin Niks

Finance Assistant

Joined in 2016

Being born and raised in The Netherlands (that small flat country at the other side of the sea of England), my parents took me on a holiday to Austria when I was about 7 years old. And I fell in love with the mountains and I said to my father ”Daddy, when I’m older, I will live in the mountains”.

And when I got older I went climbing and hiking in Austria and Italy every year and in 2010 I signed up for a stage to climb the Mont Blanc. And than… I fell in love again. Love at first site with my High Mountain Guide! Six months later, I moved to France and I’ve lived here ever since. And when your husband is a Mountain Guide, you need to know how to ski. So I learned to ski 5 years ago. In summer I like to go walking with my dog, biking and I really love climbing and Via Ferrata.

In The Netherlands I worked as an audit controller for an insurance company. After a few years living in France I really started to miss the office live and the contact and working with others. So I applied at New Generation to use all my language skills.

Melissa Rennard

Marketing & Communications

Joined in 2019

My role is to manage our social channels for our ski school & instructor training centre. To keep our website looking fresh, relevant, fun and educational. Alongside that, I reply to feedback, write blog posts, make videos and ensure we have effective communication between our team and our clients.

I absolutely love living in the mountains, whatever the season. When I’m not at my laptop, you’ll find me out camping, ski touring, biking or hiking. Challenging myself and discovering new places is what initially attracted me to skiing. Having done some ski instructor qualifications myself, I can use this knowledge to be effective at work.

Join the Team

Instructor Roles

We’re passionate about developing people, whether that’s our clients on the snow or our teams in resorts. We’re also focused on creating awesome customer experiences, from the time of booking to their time with us on the snow, and everything in between. We believe that with the right teams and individuals who share our values, we can create a great work environment, which will enable us to help our clients to have amazing holidays.

If this sounds like the sort of team you’d like to join then we’d love to hear from you. Email Marco on marco.pietrini@skinewgen.com

Not yet fully qualified? Head over to our instructor training programmes.

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In-Resort & Off-Hill Roles

We aren’t currently recruiting for any off-hill roles at New Gen, however, we’d love to hear from you. If you’re interested in a role at New Generation please get in touch with Janine at tea@skinewgen.com

– Nope it’s not a typo in the email address. Tea stands for The Employee Assistance ;-)