Our Team

Team New Gen has grown a little over the last 20 years, in both size and spirit. We now have instructor teams in 19 resorts across the French, Swiss and Austrian Alps. As well as an awesome off-hill support team working behind the scenes in the UK and in France. They’ll make sure that your experience with us runs as smoothly as clockwork, from our first contact, during the booking process and through to your time in resort.

Our UK reservations team are based in Letchworth. They’ll be on hand to answer all your queries and guide you through the booking process.

Then over in the snowy Alps, in Courchevel, are our overseas support staff, who will be there to help with any in-resort queries and bookings, and keep everything ticking over. So all you need to worry about is whether to pack goggles or sunnies. And where you can find the best vin chaud.

Meet Our Instructor Teams

With 19 ski resorts to our name, there are far too many ski and snowboard instructors to fit onto one page. But if you select your resort below you can take a sneak peak at the instructors in your resort.

Meet The Off-Hill Team

Rebecca Miles

Marketing Director

Joined in 2010

As the Sales and Marketing Director for New Gen my job is look after our marketing & sales strategy and lead the marketing and sales initiatives. Before New Gen I did an English Literature degree and worked for 5 years in an advertising agency in London. Winter 2011/12 was my first winter out in France and in the summer I work from home in sunny Cornwall. Quite simply I think I have the best job in the world; fantastic brand, genuinely lovely people to work with and always a new adventure waiting around the corner.

Kelly James

Systems & Revenue Manager

Joined in 2008

I started skiing aged 12 with family and on school trips. When I could afford to pay for my own winter sports holidays, I switched to snowboarding and sliding sideways is my way forward. I have been living in the Alps since 2003 after coming to do 1 ski season after university. I immediatley fell in love with the mountains and haven’t looked back since.

My role as systems and revenue manager is varied and enjoyable as I work alongside all departments on developing and improving our booking system and our partner and client facing systems for sales, delivery of lessons and customer service.

Adam Whale

Instructor Manager

Joined in 2010

I’m the Instructor Manager here at New Generation. My job is to look after and co-ordinate the instructor environment at the school to ensure that we have a great team of people for you to ski with. I first qualified as an instructor in 2006 and I still enjoy teaching and love spending time in the mountains helping people to develop. I enjoy spending my time with the great people that I work with and feel very lucky to be able to work in this environment.

Sharon Nash

UK Office Manager

Joined in 2014

I started skiing about 27 years ago on a really wet cold night at a dry ski slope in the UK and was hooked! I skied in Andorra and then discovered Tignes. After a few years not skiing, due to having a family, we then introduced our 2 children to the sport and were able to enjoy skiing as a family. I felt it was important to give something back to a sport I love, so I qualified as a Snowsport England ski instructor & then as a BASI ski instructor. I currently also teach in the UK at an outdoor ski centre.

I was really lucky to be able to join New Gen when they opened the UK office in 2014 and so now all day I am able to chat about an amazing activity.

Janine Gosling

Operations Support Coordinator

Joined in 2014

I only started skiing as an adult, when I needed a change from working in the UK. I now enjoy both skiing and snowboarding but still have plenty of room for improvement of both! I used to work full-time for a travel company, working winters in Courchevel and summers in the Ardèche. Many of the New Generation team here were already friends/ well known to me. I joined the Ops team in 2014 and now live permanently in the mountains. I have been in France since 2007 and love it!

Hannah Elliott

Marketing Manager

Joined in 2015

I grew up skiing on the weekends in Ellicottville, New York – little did I know I would end up living in the French Alps and working in the ski industry. After university, I did the cubicle thing for a while and then decided I needed travel. After various jobs and countries, I’ve settled down in The Three Valleys (for now!). Winter 2013/14 was my first season in Courchevel and I haven’t looked back since. As the Marketing Manager for New Gen I’m responsible for all New Gen’s marketing activities and building relationships with our clients off the snow.

Marieke Pellerin Niks

Finance Assistant

Joined in 2016

Being born and raised in The Netherlands (that small flat country at the other side of the sea of England), my parents took me on a holiday to Austria when I was about 7 years old. And I fell in love with the mountains and I said to my father ”Daddy, when I’m older, I will live in the mountains”.

And when I got older I went climbing and hiking in Austria and Italy every year and in 2010 I signed up for a stage to climb the Mont Blanc. And than… I fell in love again. Love at first site with my High Mountain Guide! Six months later, I moved to France and I’ve lived here ever since. And when your husband is a Mountain Guide, you need to know how to ski. So I learned to ski 5 years ago. In summer I like to go walking with my dog, biking and I really love climbing and Via Ferrata.

In The Netherlands I worked as an audit controller for an insurance company. After a few years living in France I really started to miss the office live and the contact and working with others. So I applied at New Generation to use all my language skills.

Tayla Rogers

Customer Support Team Leader

Joined in 2019

My role with New Generation is to look after the Customer Support team in our Head Office in France. We offer assistance to our customers and staff members whenever it’s needed, ensure everything runs smoothly, as well as work closely with other departments to continuously look for ways in which we can improve and develop the services we provide for our customers.

My love for skiing began on a school ski trip to Italy back when I was around 14. From there I went on a few holidays to Courchevel and La Tania with friends, and every single time we fantasized about spending a winter there, as you do. One day I decided to go for it after years of dreaming about it; I quit my job, packed for a 5-month adventure and off I went. That was back in 2012! The mountains instantly felt like home and I’ve been here ever since! The skiing, the people, the beautiful surroundings, the lifestyle, and importantly my dog Rupert loves it too! For me, the 3 Valleys has it all and I’m so lucky to call it my home.

Sarah Michie

Instructor Courses Chief Administrator

Joined in 2014

I learned to ski when I was 16, in Holland, in the summertime. True story! I left University in 2013 and decided to take a gap year before applying for a “real job”. Skiing had become a big part of my life, so I took the BASI Level 1 and headed to Courchevel. I’m not ashamed to admit I bribed the New Gen staff with warm cookies and cake for the chance to shadow their instructors – it worked so well they offered me a job, and even supported me through my BASI Level 2.
My role is to organise New Generation’s instructor courses, so I get to see new instructors develop and improve – it’s very rewarding.

Melissa Rennard

Marketing Assistant & Instructor Courses Administrator

Joined in 2019

My role is to ensure the smooth running of the instructor courses, update the social channels and keep the website full of fun photos and blogposts.

I absolutely love living in the mountains, whatever the season. I thoroughly enjoy taking photos, challenging myself and discovering new places. I enjoy skiing, and have actually done qualifications through three different governing bodies (NZSIA, APSI & BASI) to gain a Level 2 certificate. On my days off you will find me out in the middle of nowhere, discovering new places, by foot or ski!

Join the Team

We’re passionate about developing people, whether that’s our clients on the snow or our teams in resort. We’re also passionate about creating awesome customer experiences, from the time of booking, through to their time with us on the snow, and everything in between. We believe that with the right teams and individuals who share our values, we can create a great work environment, which will enable us to help our clients to have amazing holidays.

If this sounds like the sort of team you’d like to join then we’d love to hear from you.

In-Resort & Off-Hill Roles

We’ll be posting open roles for the 2020/21 season during the summer. In the meantime, if you’re interested in a role at New Generation please get in touch with our HR department, affectionately known as The Employee Assistance at tea@skinewgen.com – nope it’s not a typo in the email address ;-)