FAQs

We realise that booking ski lessons for you and your party can bring up a multitude of questions. From where do you meet, to what lift passes you require, and what you should wear? There are no stupid questions. Believe us, we’ve heard them all! That’s what we’re here for.

We’ve made a list of all the common questions we get asked, to try and help you organise your holiday and to give you a helping hand.

And if you’re still unsure, or you’ve got other questions not listed, then do get in touch. We’re here to help!

General FAQs

1 – Do the lessons include a lift pass?

Lift passes are not included in our ski or snowboard lessons.

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2 – What lift pass will I need for the lessons?

Depending on which resort you’re heading to, requirements will vary. Refer to the ski school pages for resort-specific recommendations.

Alternatively, we’re always here to help. Get in touch for more info about lift passes in your resort, and for your specific lesson.

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3 – What happens if I’m in the wrong group?

We do our best to ensure that this doesn’t happen during the booking process. If your instructor feels that you are in the wrong group, however, we will do our best to move you into a more suitable level.

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4 – What happens if we miss a day of group lessons?

We are always sorry if you cannot make the lessons that you have booked, but if you do not attend the lesson on the day we cannot give a refund for the missed lesson or reschedule. We are happy to provide a letter for your insurance company in this instance. If you miss a day of a group lesson, it’s fine to come back the next day but know that you may find yourself behind the rest of the group and may need to be moved down a level if appropriate.

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5 – Can I join a group lesson for half the week?

Unfortunately, we’re unable to offer to join a group for part of the week. It’s important each pupil is in the group for the entire week so that everyone progresses at a similar rate.

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6 – When do I need to pay?

We do require payment in full at the time of booking. If you’ve enquired and received a quote, we will hold your quoted lessons for three days.

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7 – What if I need to cancel?

We understand that life happens and things pop up. In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows: more than 28 days: refunded 70% of lesson price; 10 – 27 days: refunded 50% of lesson price; 10 days or less: no refund.

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8 – Are all your instructors English?

No. We are really proud of our diverse, fun and friendly international team. Boasting some of the best instructors from around the world. Hailing from England to Edinburgh, Austria to Australia, and everything in between. All of our instructors speak good English, and most importantly, they have extensive experience teaching in English. Many of our instructors are native English speakers but that’s not the only important factor we consider when we recruit our instructor team. Our instructors are carefully selected for their teaching ability, people skills, and passion for the sport, as well as their fluency in English. We think this makes our team a well-rounded bunch and it means that we also have other language skills should you require them.

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9 – How many adults are in group lessons?

  • During peak weeks our adult groups have 2 – 8 people.
  • During non-peak weeks, all our French resorts have 2 -6 per group.
  • In Verbier, our groups have 2 -5 per group and in Villars 2 – 4 per group.

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Children’s Lessons FAQs

1 – What is the youngest age for lessons?

Private lessons for both skiing and snowboarding start at age 3. At age 4 your child can join a group ski lesson. We have snowboarding groups available from age 10.

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2 – Will the lesson be in English?

Yes. All of our instructors speak good English, and all of our group lessons are delivered solely in English. If you have any other language requirements we can offer private lessons.

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3 – How many children are in each group?

Our children’s groups have 2 – 8 pupils in each group, except for Whippersnappers – our tiniest learners – who have 2 – 6 per group.

For any children’s lessons run during non-peak weeks, all groups have 2 – 6 pupils each.

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4 – What does my child need to bring?

All children taking group lessons with New Gen must be suitably dressed.

  • Helmets are compulsory for all children.
  • Layers are advised so they can add or remove them if need be as children can get cold quickly.
  • The glare from the snow can be strong, even on cloudy days so make sure they are wearing sunglasses or goggles at all times and are wearing high SPF suncream on any exposed skin.
  • We also suggest you give them a snack and some money for a hot chocolate for lessons longer than 2hrs, as they will usually stop for a break.
  • Check they have their lift pass in a left-hand pocket before you leave.

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5 – Will my child need poles?

This is a tricky one as no two groups are the same and they progress at different rates. Poles normally come free with ski rental so we would advise that you take them even if they don’t use them. Whippersnappers will not need poles, but for all other groups your child’s instructor will be able to tell you if and when they might use them. It is usual that beginners may not use poles in their initial lessons.

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6 – Will they stop for a break?

For children’s ski lessons longer than 2hrs long, we will usually stop for a break halfway through. We suggest you give your child some money to get a hot chocolate and pop a snack in their pocket in case they get hungry.

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7 – What happens if my child gets tired, cold or feels unwell during the lesson?

Our instructors are very used to teaching children’s ski lessons and realise that they can get tired or cold easily. They will take that into account when planning their lessons and in all lessons longer than 2 hours we incorporate a break for just this reason. If however the child or instructor feels that they are unable to continue with the lesson we will contact you and ask you to collect them. This is why we require a mobile contact for all parents whose children are taking lessons with us. So please make sure you carry your phone during the day.

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8 – What if my child finds he/she is in the wrong level group?

We do our best during the booking process to ensure this doesn’t happen but if the instructor feels that your child is in the wrong group we will do our best to move them into a more suitable group for their size and ability. Every group is different and it is part of our instructor’s jobs to match the groups the best they can on ability. Do not worry if your child ends up in a different group to the one they started.

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9 – Will my child receive an award at the end of the week?

All children receive a certificate and badge at the end of week ceremony. We use the Snowlife award system, as recommended by BASI, and your child will be awarded a level based on the instructor’s assessment during the week.

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10 – Will my child automatically move up a group from last year?

Not necessarily. Kids naturally learn and progress at different speeds. How ‘physically literate’ kids are also can vary greatly. Adding to this that growth spurts and development may further complicate the process, it is not always the case that kids will move through their badges in a linear fashion. It is quite normal therefore for children to stay in the same group for more than one year, especially with Bombers and Rockets. Our primary aim is to impart a love and enthusiasm for skiing in a safe way.  Our instructors are experts and professionals, and realise that patience and correct practice are key to progress.

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11 – What sort of things will my child do over the week?

The cornerstones of our lessons are ‘Safety, Fun and Improvement’  and so we always look to achieve all three.  It is a given that the safety of the kids is of the utmost importance and we look to take all reasonable precautions to ensure that children learn in a safe way appropriate to their abilities. It is important to us that we foster a love for the sport and so we also feel it is important that the week is enjoyable for the child. Challenging activities, activities that demand concentration and coordination and tasks that are fun like learning to jump are peppered throughout the week in order to develop enthusiasm and confidence and enjoyment in each individual.  Each group also has specific aims that correspond to particular Snowlife badge levels.

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12 – Can my children go in the same group?

If they are the same ability and meet the group level requirements then, of course, they can go in the same group. If they are different ages and levels however then we would advise against it. They would both need to go in the group of the lower level child which would hamper the progression and enjoyment of the more proficient child. Our groups are all friendly and we’re used to managing this kind of situation. Our instructor is there to help your child settle in and ensure they feel comfortable within the group. So after the first morning, this concern normally vanishes and by the end of the week, they’ll have made lots of new friends.

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13 – What safety procedures do you have in place?

Your child’s safety is our primary concern and we have strict procedures in place to ensure they stay safe and enjoy their time on the snow with us. All children are given a bib to wear to make them easily identifiable. We also employ a stringent signing in and out procedure. When your child is dropped off on the first day we ask for details of anyone who might be collecting them during the week, so we can ensure they only leave once collected by a nominated adult. We also record details of their clothing and the lift pass number to ensure we are fully prepared should any accident or injury occur.

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14 – Do you offer full day children’s group lessons?

We don’t offer any full day children’s group lessons. We have found that our clients really like the 4.5hrs format, which gives them plenty of time to ski on their own as well as a few hours in the afternoon to ski with their children.

If you’d like your child to be in lessons all day you have the option of adding on a private lesson after the group lesson finishes.

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