If we believe that incorrect information has been provided regarding the age or level of a child or adult, and we do not have space to move them to an appropriate lesson, we reserve the right to exclude them from the lesson without offering a refund.
Please make sure that you check our website, with your tour operator, or with us in the office, where you need to meet your instructor for the lesson. It is up to you to make sure that you are in the right place at the right time for the lesson and any delays to the start time can unfortunately not be refunded or made up at the end of the lesson. Although we would like to be able to control the weather, we cannot be held responsible for things outside our control, such as bad weather, piste or lift closure. If we are unable to provide our services due to something outside of our control we will not give a refund, but we are happy to provide a letter for your insurance company.
Skiing and snowboarding are hazardous activities and you undertake them at your own risk. Full skiing insurance is strongly advised, as we cannot be held responsible for any injury, losses or accidents which occur during your lesson. The instructors will choose the appropriate terrain for the level of skiers or boarders in their lessons. This may or may not be between the piste markers or off piste if appropriate.
In some lessons and clinics your instructor might include some off piste skiing away from the piste markers. Please ensure that you have adequate insurance to ski off piste. In some off piste-specific sessions you will be required to wear avalanche safety equipment. If you don’t have any we can advise you where you can hire it. New Generation reserves the right to remove clients from these sessions if appropriate safety equipment is not used by the client.
We are always sorry if you cannot make the lessons that you have booked; but if you do not attend the lesson on the day we cannot give a refund for the missed lesson or reschedule. We are happy to provide a letter for your insurance company in this instance.
Payment in full is required at the time of booking (unless otherwise arranged). In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows: more than 28 days: refunded 70% of lesson price; 11 – 27 days: refunded 50% of lesson price; 10 days or less: no refund.
If for any reason you are not happy with the lesson or service provided please let us know at the earliest opportunity to enable us to deal with your feedback effectively.