Courses Terms and Conditions

These terms and conditions apply to all bookings of our Piste Performance, Off-Piste Courses, All Mountain Courses and Ski Instructor Courses

General Terms and Conditions

1. New Generation is a booking agent for a series of companies that supply the course and instruction covered by your booking.
2. By making a booking with us, you agree to the Terms and Conditions listed below. Please refer to our website for a description of the products referred to below.
3. Occasionally, we make special offers. If the offer contradicts these General Terms and Conditions, the terms of the offer override them to the extent that they do.
4. What’s included in your course is listed on your invoice. You must arrange and pay separately for all other potential costs connected with the course booked.
5. All bookings are subject to the same Terms and Conditions. Bookings made using a credit or gift voucher aren’t eligible for a cash refund, and a new voucher will be issued for the appropriate amount.

Contract

6. Your contract will be with one of the following entities, depending on your course location and whether it includes accommodation:
   1. All courses packaged with accommodation – New Generation Ski and Snowboard LTD
   2. Training only courses in France – Syndicat de New Generation (France), a union of professional, independent ski instructors delivering on-snow services.
   3. Training only courses in Austria – New Generation Austria GmbH (Austria) 
   4. Training only courses in Switzerland – New Generation Ski School SARL (Switzerland).
7. New Generation Ski and Snowboard Ltd will manage your booking. “You” is a reference to you, the person making the booking and those for whom you book lessons through New Generation Ski and Snowboard Ltd.
8. If we believe that incorrect information has been provided regarding the age or level of a child or adult, and we do not have space to move them to an appropriate lesson, we reserve the right to exclude them from the lesson without offering a refund or otherwise being liable to you.
9. Please make sure that you check where you need to meet our instructor for your lesson. This information can be found on our website, from your tour operator or booking agent, or with us. It is your responsibility to ensure that you and those whom you arrange lessons for are in the right place at the right time for lessons. Any delays to the start time due to you not being able to locate the instructor will not be refunded, and we may not be able to make up the time at the end of the lesson.
10. In some courses (e.g., off-piste sessions), instructors might ski off-piste. You must have insurance that covers off-piste skiing. In specific sessions, you’re required to wear avalanche safety equipment – if you don’t have this, we can help you find rental equipment. We reserve the right to remove guests from a session without a refund if they refuse to use appropriate safety equipment.
11. Skiing and snowboarding are hazardous activities. You agree to take these lessons at your own risk with respect to the ordinary dangers of skiing/snowboarding. You must have your insurance to cover accidents or injuries during your course. Nothing in these terms removes or reduces our liability for negligence if we fail to meet our duty of care. The Provider will not be responsible for death or any injury, losses or accidents, however they may occur during lessons, other than where the Provider’s negligence causes the accident. Instructors will decide what they consider in their sole discretion appropriate terrain for the level of skiers or boarders in their lessons. This may be on or off the piste. You must ensure that you and everybody you book on behalf of have insurance to cover this eventuality, or you must decline to go off-piste. If you or those for whom you’ve booked do so without such insurance, it will be due to your own negligence. If you or any of your party become uncomfortable, you must tell the instructor immediately so they can take immediate action to keep you safe.
12. There may be circumstances in which we need to contact you during your holiday. It is your responsibility to ensure that we have your current and up-to-date contact details and that you’ll receive and notice our messages and attempts to contact you instantly.

Client Code of Conduct

13. All persons who use our services must always act in a safe and appropriate manner, both on and off the snow. Situations can develop for the worse very quickly in mountainous environments and without any prior indication that they might happen. We reserve the right to remove and exclude anyone from lessons without warning (and without giving any reason at the time) to those who aren’t adhering to relevant safety guidelines and/or directions from instructors. This can be expected where you’re in any way endangering yourself or others, where the experience of other participants is being adversely affected, where physical or verbal abuse of any other person is evident or suspected, and whether or not you believe exclusion is acceptable or not. In such a circumstance, you’ll not be entitled to any refund or reimbursement.
14. Such situations may include but aren’t limited to the following:
    1. Not adhering to the safety guidelines mentioned by the instructor and/or using your common sense to keep yourself safe.
    2. Not following the directions given to you by the instructor.
    3. failing to adhere to the International Ski Federation Code of Conduct – ie the 10 FIS Rules of Conduct.
    4. Skiing under the influence of alcohol or any drug that may adversely affect your physical coordination or mental state.
    5. Putting any other person at risk of injury and/or danger
    6. Not following government safety protocols.
15. You remain responsible at all times for the conduct of the persons for whom you book the Provider’s services.

Operational Interruptions

16. If the resort is open (or partly open), the services will be delivered as planned to the extent available. Our instructors will use the open areas available to them to deliver the services in a manner that ensures your safety.
17. Interruptions in resort operations and how resorts choose to administer their businesses are completely outside of our control. Where decisions made by resorts impact the usual delivery of our services, you’ll not be entitled to any reimbursement, compensation or discount. Such situations may include but aren’t limited to the following: Technical malfunction, strike, adverse weather conditions, excess or insufficient snow cover, power failure, disease outbreak, epidemic, resort closure and/or volume restrictions on visitor numbers. Upon request, we’ll provide a letter to your insurer to assist you with your insurance claim. We’ll not be liable to you for any such event, however it arises.

Force Majeure

18. In no event shall the Provider of the services be held responsible or liable for any failure or delay in the performance of its obligations where it was legally and/or physically impossible for the lessons to be performed, such as an event covered by the term ‘Act of God’ (e.g. severe weather, volcano eruption, earthquake) or events such as war, epidemic, disease control measures implemented by the ski resort, government intervention (including deleted legislation and executive orders, refusal of licence to operate for political reasons, travel restrictions), strike, criminal and/or tortious conduct on your part or any other event beyond the control of the supplier (a “Force Majeure Event”).
    1. New Generation Ski and Snowboard Ltd shall notify the other party as soon as is practicable following the commencement of a Force Majeure Event.
    2. It is understood that we’ll use reasonable efforts, which are consistent with accepted practices within the snow sports industry, to resume performance as soon as and if practicable in the circumstances as they exist at the time.
    3. in the event of a Force Majeure Event, and where we’re unable to resume performance in time for the contract to be fulfilled, you’ll not be entitled to a refund.

Cancellation

19. We understand that plans can change, and we aim to be as flexible as possible while maintaining a fair approach for all involved. Our cancellation policy is designed to provide clarity and peace of mind for both our guests and our team.
20. Policy Overview:
21. Notification Period:
    1. More than 90 days before the start date: Full refund minus a 5% administration fee.
    2. 45 – 89 days before the start date: 50% refund of the total cost.
    3. Less than 45 days before the start date: No refund available. However, if we can resell your space, or recoup any costs associated with your booking we’ll refund these costs.
22. Programme Alteration or Cancellation by New Generation. If we must cancel a programme due to unforeseen circumstances, we’ll offer a full refund or the option to reschedule.
23. We reserve the right to alter programme details if necessary, but we’ll always provide an experience of equal or greater value.
    1. If any essential part of your programme is changed significantly, you can cancel without paying cancellation fees.
    2. An essential part of the programme could be any one of the following:
       1. The standard of accommodation and accommodation facilities
       2. The type and standard of transport
       3. The place of departure and destination
       4. Any facility or service advertised or promoted as forming a part of the programme
24. Insurance: We strongly recommend that all participants have comprehensive travel insurance covering cancellations due to personal circumstances.
25. To cover our administrative costs, we reserve the right to charge an admin fee of 30€ for any modifications made after the booking has been confirmed.

Requirements for Our Courses

26. All participants in our Piste Performance, Off-Piste, All Mountain, Cycling and Ski Instructor Courses must be at least 18 Years Old.
27. Health and Fitness: It is your responsibility to ensure you possess the required health and fitness levels for the duration of the course. New Generation will not provide refunds if students are unable to continue with training due to health and/or fitness levels.
28. Medical Conditions: For safety and insurance reasons, students must notify New Generation of all pre-existing medical conditions and health issues that could impact their ability to safely complete the programme.
29. Trainees must not consume alcohol before training sessions. Those found intoxicated or under the influence during training will be removed from the course. 
30. Possession or use of illegal substances will result in immediate removal from the course.

Residential Course Requirements:

31. Students enrolled in residential courses longer than two weeks must provide a £500 damage deposit to New Generation as security against any damages incurred to course accommodation. Any breakages will be charged to the student responsible plus an admin fee to cover the time and cost of replacing or repairing the breakage. When it cannot be established who caused the breakage, the cost will be shared equally between everyone sharing the accommodation.
32. Visa Requirements: It is the student’s responsibility to secure any required visas. Failure to obtain a visa does not entitle the student to a refund in line with our cancellation policy.

Level

33. A full description of each course and level is available on our website. It is your responsibility to make sure that you book yourself and the others in your party into the correct level and course type. Where we think it is necessary for safety reasons, or you’ve booked yourself or those in your party into the wrong level, we reserve the right to remove the pupil from the course without issuing a refund. Where possible, we’ll move guests to a more level-appropriate group, but this isn’t guaranteed.

Group Courses

34. We’ll check your level at the start of the course. If necessary, we may move people between courses to ensure the smooth running of the course. Accordingly, we may have to alter group sizes, which may mean that groups increase to one above the advertised maximum.
35. Intermediate Piste Performance, Advanced Piste Performance, Intro to Off-Piste, Intermediate Off-Piste, Advanced Off-Piste and Expert Off-Piste courses need a minimum of  3 people to run for their full duration.
36. If there are only two pupils booked into an Intermediate Piste Performance, Advanced Piste Performance, Intro to Off-Piste, Intermediate Off-Piste, Advanced Off-Piste and Expert Off-Piste courses, the course will be shortened from 5 days to 4 days.
37. All Mountain Courses and Ski Instructor Courses need a minimum of  5 people to run for their full duration. If there are fewer than 5 People booked onto an All Mountain or Ski Instructor course, we’ll contact you to discuss your options.
38. Cycling Courses and Ski Instructor Courses need a minimum of  5 people to run for their full duration. If there are fewer than 5 People booked onto your course, we’ll contact you to discuss your options.
39. If you’re the only pupil booked into an Intermediate Piste Performance, Advanced Piste Performance, Intro to Off-Piste, Intermediate Off-Piste, Advanced Off-Piste and Expert Off-Piste course.
    1. You can cancel the course for full reimbursement or;
    2. We’ll shorten the product into 12 hours of private lessons.

Data Usage and Privacy

40. You can see how New Generation Ski and Snowboard Ltd use your personal data on our privacy policy page.
41. The privacy policies of the Providers are located at:
    1. Syndicat de New Generation; and
    2. New Generation Ski School SARL.

Photography

42. During your lessons, we may take photos and videos of clients (including children under the age of 18), for coaching and marketing purposes.

Contact Details

43. New Generation Ski and Snowboard Limited, an English company with registered number 08491313 and located at Fifth Floor Watson House, 54-60 Baker Street, London, W1U 7BU UK
44. New Generation Ski and Snowboard Limited is the agent of each of the service providers listed below:
    1. Telephone: +44 1462 674000
    2. Email: info@skinewgen.com
    3. Syndicat de New Generation is a French syndicate with Siret number 832 168 629 00018 and a registered address at Immeuble Le Ceylon, 73120, Courchevel, France.
    4. New Generation Ski School SARL, a Swiss company with company registration number CHE-113.308.436, with a registered address at Chemin de la Gare 1, 1934 Le Chable, Switzerland.
    5. New Generation Travel Limited, an English company with registered number 13396849 and located at Fifth Floor Watson House, 54-60 Baker Street, London, United Kingdom, W1U 7BU.
    6. You can contact any of the above-mentioned companies through your booking agent, New Generation Ski and Snowboard Limited, at info@skinewgen.com.

General

45. Entire Agreement: This agreement supersedes all prior agreements, arrangements and understandings between the parties and constitutes the entire agreement between the parties relating to its subject matter.  The parties confirm that this agreement contains all matters upon which they have relied to enter this agreement and they have not relied on any matter not referred to. It is a condition of this agreement that you obtain insurance cover for all events arising from and/or connected with your lessons.
46. No partnership or agency: Nothing in this agreement shall establish any agency, or partnership between any of the parties, save as expressly set out in this agreement.
47. Assignment: New Generation Ski and Snowboard and/or the Provider shall be entitled to transfer this agreement and/or any of its rights and obligations, whether in whole or in part, from time to time without your consent.
48. Third Parties: The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
49. Law and Jurisdiction
    1. Your agreement with New Generation Ski and Snowboard Ltd is governed by English law, and you hereby irrevocably submit to the exclusive jurisdiction of the English courts, in each respect, including non-contractual claims.
    2. Training Only Courses France – Your agreement with Syndicat de New Generation is governed by French law, and you hereby irrevocably submit to the exclusive jurisdiction of the French courts, in each respect, including non-contractual claims.
    3. Training Only Courses Switzerland – Your agreement with New Generation Ski School SARL is governed by Swiss law, and you hereby irrevocably submit to the exclusive jurisdiction of the Swiss courts, in each respect, including non-contractual claims.

Training Only Courses Austria – Your agreement with New Generation Austria is governed by Austrian law, and you hereby irrevocably submit to the exclusive jurisdiction of the Austrian courts, in each respect, including non-contractual claims.