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When your guests expect nothing less than excellence, every detail matters. That’s the driving force behind Oxford Ski Company’s post-sales experience team—led by Jessica Buck, Head of Experience—whose role is to ensure the service doesn’t stop once a booking is confirmed.
“Our goal is to extend the premium experience delivered by the sales team into the post-sales phase,” says Jessica. “That includes arranging ski lessons, transfers, restaurant bookings—every detail needed to deliver a seamless experience.”
With over 25 years of experience, Oxford Ski Company is a market leader in luxury alpine escapes. Their handpicked portfolio includes chalets, apartments, and hotels across The Alps, supported by a team of ski experts who regularly inspect the properties themselves.
Why Partner with New Generation?
When choosing ski schools to recommend, Oxford Ski holds partners to high standards.
“In looking for any partner, we must always put service and quality ahead of everything,” Jessica explains. “Our clients expect the best, and we cannot afford to fall short of these expectations.”
New Generation’s consistent delivery has made us a trusted member of their network.
What Stands Out: Service and Simplicity
Jessica highlighted several aspects of working with New Generation that make a difference:
- Efficiency of the booking process
- Friendly and responsive support from the team—especially Chris and Bea
- Strong, consistent feedback from clients about their instructors
This ease of interaction helps Oxford Ski operate with the responsiveness that their luxury clientele expect—especially when fast turnaround or bespoke requests are involved.
Results That Speak for Themselves
So far this season, Oxford Ski Company has made £93,000 in bookings through New Generation. Most of those have come directly via our Partner Portal, which Jessica and her team use regularly:
“It’s easy to get quotes and check availability. Most of our bookings go through the portal, though the team is always quick to help when needed.”
That said, Jessica did note occasional issues where the system doesn’t show all confirmed bookings, making it harder to track whether guests have paid. We’re actively reviewing this feedback to improve the portal’s reliability and reporting.
Final Word from Jessica
“New Generation has been a great partner and trusted member of our network. Our luxury clientele are discerning travellers and expect first-class service, something we’re always confident New Generation can deliver.
We receive consistently excellent feedback from their instructors, which means happy clients—and happy Oxford Ski. They’re a pleasure to work with and go above and beyond, often responding out of hours to help resolve issues quickly. We wouldn’t hesitate to recommend New Generation to any of our clients skiing across The Alps.”
Moving Forward
We’re proud to work with teams like Oxford Ski who share our focus on service, professionalism, and guest experience. Their feedback is a key part of how we continue to improve—and we look forward to building on the partnership in the seasons to come.
If you’re looking for a reliable ski school partner with wide resort coverage and premium service, let’s talk.
