Terms and Conditions

The following terms on this page apply to bookings made in France and Switzerland. Applicable to bookings made from 18/06/2025. For all bookings made in Austria from 22nd June 2020 onwards, please find the T&Cs here.

General Terms and Conditions

New Generation Ski and Snowboard Ltd is a booking agent for a series of companies that supply the ski/snowboard instruction covered by your booking.
By making a booking with us, you agree to the Terms and Conditions listed below. Please refer to our website for a description of the products referred to below.
Occasionally, we make special offers. If the offer contradicts these General Terms and Conditions, the terms of the offer override them to the extent that they do.
All prices quoted are for ski instruction at one of our designated resorts only. You must arrange and pay separately for all other potential costs connected with the lesson(s) booked, such as equipment hire, lift passes, accommodation, and insurance.
All bookings are subject to the same Terms and Conditions. Bookings made using a credit or gift voucher aren’t eligible for a cash refund, and a new voucher will be issued for the appropriate amount.

Contract

Your contract will be with one of the following entities, depending on your lesson location:
1. Syndicat de New Generation (France), a union of professional, independent ski instructors delivering on-snow services.
2. New Generation Austria GmbH (Austria)
3. New Generation Ski School SARL (Switzerland).
4. You’re contracting with the company/entity which is incorporated in the country in which your ski resort is situated (referred to “the Provider” below). References to “we”, “us” and similar references below are references to one of these entities.
New Generation Ski and Snowboard Ltd will manage your booking. “You” is a reference to you, the person making the booking and those for whom you book lessons through New Generation Ski and Snowboard Ltd.
If we believe that incorrect information has been provided regarding the age or level of a child or adult, and we do not have space to move them to an appropriate lesson, we reserve the right to exclude them from the lesson without offering a refund or otherwise being liable to you.
Please make sure that you check where you need to meet our instructor for your lesson. This information can be found on our website, from your tour operator or booking agent, or with us. It is your responsibility to ensure that you and those whom you arrange lessons for are in the right place at the right time for lessons. Any delays to the start time due to you not being able to locate the instructor will not be refunded, and we may not be able to make up the time at the end of the lesson.
In some lessons (e.g., off-piste sessions), instructors might ski off-piste. You must have insurance that covers off-piste skiing. In specific sessions, you’re required to wear avalanche safety equipment – if you don’t have this, we can help you find rental equipment. We reserve the right to remove clients from a session without a refund if they refuse to use appropriate safety equipment.
Skiing and snowboarding are hazardous activities. You agree to take these lessons at your own risk with respect to the ordinary dangers of skiing/snowboarding. You must have your insurance to cover accidents or injuries during lessons. Nothing in these terms removes or reduces our liability for negligence if we fail to meet our duty of care. The Provider will not be responsible for death or any injury, losses or accidents, however they may occur during lessons, other than where the Provider’s negligence causes the accident. Instructors will decide what they consider in their sole discretion appropriate terrain for the level of skiers or boarders in their lessons. This may be on or off the piste. You must ensure that you and everybody you book on behalf of have insurance to cover this eventuality, or you must decline to go off-piste. If you or those for whom you’ve booked do so without such insurance, it will be due to your own negligence. If you or any of your party become uncomfortable, you must tell the instructor immediately so they can take immediate action to keep you safe.
There may be circumstances in which we need to contact you during your holiday. It is your responsibility to ensure that we have your current and up-to-date contact details and that you’ll receive and notice our messages and attempts to contact you instantly.

Client Code of Conduct

All persons who use our services must always act in a safe and appropriate manner, both on and off the snow. Situations can develop for the worse very quickly in mountainous environments and without any prior indication that they might happen. We reserve the right to remove and exclude anyone from lessons without warning (and without giving any reason at the time) to those who aren’t adhering to relevant safety guidelines and/or directions from instructors. This can be expected where you are in any way endangering yourself or others, where the experience of other participants is being adversely affected, where physical or verbal abuse of any other person is evident or suspected, and whether or not you believe exclusion is acceptable or not. In such a circumstance, you’ll not be entitled to any refund or reimbursement.
Such situations may include but aren’t limited to the following:
1. Not adhering to the safety guidelines mentioned by the instructor and/or using your common sense to keep yourself safe.
2. Not following the directions given to you by the instructor.
3. failing to adhere to the International Ski Federation Code of Conduct – ie the 10 FIS Rules of Conduct.
4. Skiing under the influence of alcohol or any drug that may adversely affect your physical coordination or mental state.
5. Putting any other person at risk of injury and/or danger
6. Not following government safety protocols.
You remain responsible at all times for the conduct of the persons for whom you book the Provider’s services.

Operational Interruptions

If the resort is open (or partly open), the services will be delivered as planned to the extent available. Our instructors will use the open areas available to them to deliver the services in a manner that ensures your safety.
Interruptions in resort operations and how resorts choose to administer their businesses are completely outside of our control. Where decisions made by resorts impact the usual delivery of our services, you’ll not be entitled to any reimbursement, compensation or discount. Such situations may include but aren’t limited to the following: Technical malfunction, strike, adverse weather conditions, excess or insufficient snow cover, power failure, disease outbreak, epidemic, resort closure and/or volume restrictions on visitor numbers. Upon request, we’ll provide a letter to your insurer to assist you with your insurance claim. We’ll not be liable to you for any such event, however it arises.

Force Majeure

In no event shall the Provider of the services be held responsible or liable for any failure or delay in the performance of its obligations where it was legally and/or physically impossible for the lessons to be performed, such as an event covered by the term ‘Act of God’ (e.g. severe weather, volcano eruption, earthquake) or events such as war, epidemic, disease control measures implemented by the ski resort, government intervention (including deleted legislation and executive orders, refusal of licence to operate for political reasons, travel restrictions), strike, criminal and/or tortious conduct on your part or any other event beyond the control of the supplier (a “Force Majeure Event”).
1. New Generation Ski and Snowboard Ltd shall notify the other party as soon as is practicable following the commencement of a Force Majeure Event.
2. It is understood that we’ll use reasonable efforts, which are consistent with accepted practices within the snow sports industry, to resume performance as soon as and if practicable in the circumstances as they exist at the time.
3. in the event of a Force Majeure Event, and where we’re unable to resume performance in time for the contract to be fulfilled, you’ll not be entitled to a refund.

Cancellation

Payment is required in full at the time of booking (unless otherwise arranged and confirmed in writing by us). In order to qualify for a refund where due, you must inform us of all cancellations in writing by email to customersupport@skinewgen.com. In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows:
1. 45 days or more (before the first lesson commences), we’ll reimburse 100% of the booking value.
2. 44 – 29 days (before the first lesson commences), we’ll reimburse 90% of the booking value.
3. 28 – 15 days (before the first lesson commences), we’ll reimburse 70% of the booking value.
4. 14 days or less (before the first lesson commences,) there will be no reimbursement.
If you’re unable to attend the lesson on the day, we’ll not reimburse you for the value of the missed lesson. We can provide a letter for your insurance company (accident or illness).
To cover our administrative costs, we reserve the right to charge an admin fee of 30€ for any modifications made after the booking has been confirmed.

Flexible Booking Fee

When Available and applicable, our ‘Flexible Booking Fee’ must be selected and paid at the time of booking.
If you’ve purchased our Flexible Booking Fee, we’ll guarantee a full reimbursement up until 48 hours before the start time of your first lesson. In the event of your cancellation for any reason, please note that the cost of the Flexible Booking Fee is non-refundable.

Age Requirements for Our Lessons

We reserve the right to remove clients from our groups at the start of the lessons with no reimbursement if it is apparent to the instructor that the person doesn’t meet the age restrictions stipulated below, and where applicable, if the parent/guardian of the child can’t produce proof of their age. We reserve the right to include children outside of these age ranges where their skiing level is appropriate.

Lesson Type	Group / Lesson	Age Requirements
Children’s Groups	Whippersnappers	4-5 years
Children’s Groups	Wallabies, Arrows	6-12 years
Children’s Groups	Bombers	6-13 years
Children’s Groups	Rockets	8-14 years
Children’s Groups	Freeride	10-14 years
Teen Groups	Pro Rider	10-17 years
Private Lessons	Private Ski Lessons	3 years+
Adult Ski Groups	Adult Group Lessons	13 years+
Adult Ski Other	Clinics and Developer Sessions	16 years+
Snowboarding	Private Lessons, Groups, Clinics, Developer Sessions	10 years+

Children under 18 must wear a helmet during lessons with New Generation.

Level

A full description of each lesson type and level is available on our website. It is your responsibility to make sure that you book yourself and the others in your party into the correct level and lesson type. Where we think it is necessary for safety reasons, or you’ve booked yourself or those in your party into the wrong level, we reserve the right to remove the pupil from the lesson without issuing a refund. Where possible, we’ll move clients to a more level-appropriate group, but this isn’t guaranteed.

Group Lessons and Clinics

We’ll check your level at the start of group lessons. If necessary, we may move people between groups to ensure the smooth running of the lessons. Accordingly, we may have to alter group sizes, which may mean that groups increase to one above the advertised maximum.
Group Courses will leave the meeting point at the start time detailed on your booking confirmation. Please arrive 5 – 10 minutes before this to allow our team to check you into your session and provide you with any additional equipment you’ll need.
Children’s Group lessons need a minimum of 3 people to run for their full duration.
If there are only two pupils booked into a Children’s Group Lesson, the course will be shortened from 5 days to 4 days. There will be no reduction in cost.
Adult Level 1 and 2 Group lessons need a minimum of 3 people to run for their full duration.
If there are only two pupils booked into an Adult Level 1 or 2 Group Lesson, the course will be shortened from 5 days to 4 days. There will be no reduction in cost.
Adult Level 3 to 6 group lessons, group off-piste ski lessons and advanced ski lessons that normally run for a total of 8 hours need a minimum of 2 people to run for their full duration.
If you’re the only person booked into a group, we’ll contact you no later than Friday of the preceding week to discuss your options:
1. You can cancel the lessons for full reimbursement or;
2. We’ll shorten the product into private lessons as outlined below.
  1. Adult Group Lessons – 4 Hours of Lessons
  2. Children’s Group Lessons – 8 Hours of Lessons
  3. Children’s Sunday Starter – Cancel and refund
  4. Whippersnappers Groups – 4 Hours of Lessons
  5. Whippersnappers Sunday Starter – Cancel and refund
  6. Off-Piste 8-hour Courses – 4 Hours of Lessons
  7. Week Long Courses – Cancel and refund.
We reserve the right to change the lesson start time. Should this happen, we’ll let you know.

Data Usage and Privacy

You can see how New Generation Ski and Snowboard Ltd use your personal data on our privacy policy page.
The privacy policies of the Providers are located at:
1. Syndicat de New Generation; and
2. New Generation Ski School SARL.

Photography

During your lessons, we may take photos and videos of clients (including children under the age of 18), for coaching and marketing purposes.

Contact Details

New Generation Ski and Snowboard Limited, an English company with registered number 08491313 and located at Fifth Floor Watson House, 54-60 Baker Street, London, W1U 7BU UK
New Generation Ski and Snowboard Limited is the agent of each of the service providers listed below:
1. Telephone: +44 1462 674000
2. Email: info@skinewgen.com
3. Syndicat de New Generation is a French syndicate with Siret number 832 168 629 00018 and a registered address at Immeuble Le Ceylon, 73120, Courchevel, France.
4. New Generation Ski School SARL, a Swiss company with company registration number CHE-113.308.436, with a registered address at Chemin de la Gare 1, 1934 Le Chable, Switzerland.
5. You can contact any of the above-mentioned companies through your booking agent, New Generation Ski and Snowboard Limited, at info@skinewgen.com.

General

Entire Agreement: This agreement supersedes all prior agreements, arrangements and understandings between the parties and constitutes the entire agreement between the parties relating to its subject matter. The parties confirm that this agreement contains all matters upon which they have relied to enter this agreement and they have not relied on any matter not referred to. It is a condition of this agreement that you obtain insurance cover for all events arising from and/or connected with your lessons.
No partnership or agency: Nothing in this agreement shall establish any agency, or partnership between any of the parties, save as expressly set out in this agreement.
Assignment: New Generation Ski and Snowboard and/or the Provider shall be entitled to transfer this agreement and/or any of its rights and obligations, whether in whole or in part, from time to time without your consent.
Third Parties: The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
Law and Jurisdiction – Booking Management Services. Your agreement with New Generation Ski and Snowboard Ltd is governed by English law and you hereby irrevocably submit to the exclusive jurisdiction of the English courts, in each respect, including non-contractual claims.
1. Law and Jurisdiction – Lesson Provision France
2. Your agreement with Syndicat de New Generation is governed by French law, and you hereby irrevocably submit to the exclusive jurisdiction of the French courts, in each respect, including non-contractual claims.
3. Law and Jurisdiction – Lesson Provision Switzerland
4. Your agreement with New Generation Ski School SARL is governed by Swiss law, and you hereby irrevocably submit to the exclusive jurisdiction of the Swiss courts, in each respect, including non-contractual claims.
5. Law and Jurisdiction – Lesson Provision Austria
6. Your agreement with New Generation Austria is governed by Austrian law, and you hereby irrevocably submit to the exclusive jurisdiction of the Austrian courts, in each respect, including non-contractual claims.

T&Cs Archive

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UK office: +44 1462 674 000
Lines open: Monday – Friday 9:00 – 17:00 UK